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Yalobusha General Hospital Receives Top Ratings For Physician Communication

By David Howell


WATER VALLEY – Yalobusha General Hospital was named one of the top hospitals in the nation for physician communication according to a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for hospitals.

Information from Hospital Compare’s most recent data from April 2015 through March 2016 showed the Water Valley hospital had 96 percent of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Medicaid Services) respondents report their physician “always” communicated well.

The 96 percent rating placed Yalobusha General Hospital in sixth place alongside five other hospitals across the country that earned a similar rating. Only five other hospitals – Falls Community Hospital and Clinic in Martin, Texas (100 percent), The Medical Center at Albany, Kentucky (98 percent), Bigfork (Minn.) Valley Hospital (98 percent), Crossridge Community Hospital in Wynne, Ark. (97 percent) and Hopedale (Ill.) Medical Complex (97 percent) earned higher ratings.

“This is credit to the compassion and skills our physicians provide to our patients, and to our nurses, who deserve equal credit for carrying out the physicians’ orders and making sure our patients feel cared for between the physicians rounds,” Yalobusha Health Service Administrator Terry Varner reported about the rating.  

The rating also placed Yalobusha General Hospital in a list of 63 Top Hospitals for Physician Communi-cation released by Becker’s Hospital Review. 

HCAHPS provides a standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care. The survey contains 21 patient perspectives on care and patient rating items that encompass nine key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care. The survey is 32 questions in length.

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